Essential job qualifications for this Employee Services Representative includes the following:

• High school diploma or GED required. Customer service or related experience and/or training; or equivalent combination of education and experience.  Previous benefits administration background preferred.  Previous HRIS or similar system experience preferred.  
• Candidates must demonstrate the interest and ability to interact with customers in a friendly, professional, and knowledgeable manner through:
• Excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer and accounting experience.  
• Focused strength in competencies should include:
  • Proven customer service skills
  • Solid time management and prioritization skills
  • Focus on process efficiency and accuracy
  • Ability to effectively work in a team environment. 
  • Ability to multi-task in a fast-paced environment.
  • Ability to fluctuate hours worked based on the needs of the business and heavy workload due to yearend processing.
  • Flexibility to travel, sometimes with little notice, to corporate sites for a period of 1-5 days.
• Proficient in Word, Excel and Power Point.  PeopleSoft and Fusion or other similar system experience preferred.  Ability to learn and utilize third party administrator web tools. Microsoft Power Platform experience a plus. Knowledge of relational database systems a plus. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
CONDITION OF EMPLOYMENT:

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.  

EQUAL EMPLOYMENT OPPORTUNITY:

Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.