Scrum Master- Intelligent Operations

As the #1 most preferred national window and door brand by homeowners across the country* Pella leads the industry in innovation and design. Founded in 1925, Pella Corporation is comprised of the Pella Family of Brands and remains a privately owned company with a robust product offering and national distribution.  

With 19 manufacturing locations, 11,000 + team members and more than 250 showrooms in the U.S. and Canada, Pella was named a top employer by Forbes and Newsweek in 2023. We have also received numerous accolades for innovation and design, including Fast Company’s Most Innovative Manufacturers for 2022 and 2023. 

At Pella, we want you to do the work you’re most proud of. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Together, with talent just like you, we are building the future of windows and doors. Ready to join us?

SUMMARY

To effectively coach and lead Agile teams in delivery of high-quality solutions while emphasizing collaboration, team self-management, and ensuring flexibility to adapt to the Agile principles to achieve the business goals. 

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1.      40%  Day to day support  - Leads and fosters communication and collaboration amongst the team and stakeholders and effectively coaches team to be self-organizing and cross functional. Leads change through challenging the status quo and motivating others to deliver on commitments and think creatively.

2.      20%  Collaborates with the Product Owner and the Team to successfully complete committed user stories and ensures quality delivery of incremental value that is of the highest priority. Facilitates sprint ceremonies ensuring agile principles are embraced and adhered to. Inspects and adapts after each sprint to support continuous team improvement.

3.      20%  Project management – Utilizes meetings and other forms of communication to identify, track, and remove impediments, coordinate cross-functional dependencies, and manage risk while minimizing various organizational distractions and interferences. Communicates and updates teams and stakeholders to ensure transparency and alignment with project priorities.

4.      10%  Reports and Metrics - Creates and maintains metrics and artifacts such as sprint health, velocity, and sprint burn up/down charts in order to support release planning and strategic long term planning.

5.      5%  Documentation and Training - Create and maintain documentation and conduct end user training.  Educate users in workflow, business processes, and reporting metrics enabled by system. Assesses Agile maturity of the team and coaches the team to higher levels to achieve goals and drive teams to be high performing

6.      5% Advanced Support - Support other team members by providing industry expertise on difficult and complex issues.

7.      Supervisory Responsibilities: None

8.      Responsibilities outside of normal business hours: Shared support, solution maintenance and disaster recovery assignments.

9.      Other duties may be assigned.

RESPONSIBILITIES:

Work with business partners to scope and define requirements for Intelligent Operations solutions and lead teams through execution leveraging Agile & scrum methodology.

• Coordinating team’s work utilizing Agile format including daily, weekly, monthly cadence of communication.  Hold team accountable to following standardized processes and team norms

•          Leverage Operations Experience and Project Management skill set to help the team define work to be done (story writing), acceptance criteria, schedule/timing, effort estimates (pointing), and sprint plans

• Collaborate with Product Managers, Product Owners, and Stakeholders to ensure work priorities are defined, agreed upon, and align with business priorities.  Work with operations, IT, and Agile team leaders to ensure alignment to priorities and manage resource dependencies
• Utilize leadership, influence, and communication skills to address roadblocks preventing the team from completing planned work
• Demonstrate expertise of Agile development, Agile methodologies (i.e. SCRUM, KanBan) and related best practices required
• Demonstrate communication skills in both oral and written formats to increase understanding regardless of audiences, technical abilities, or status within the organization. Actively listens to gain information, increase understanding, and build relationships. Maintains transparency with information and knowledge to ensure work is completed efficiently
• Preparing and monitoring reports and metrics
• Understanding/supporting internal and external data integrations with OE systems
• Support releases/updates
• Providing training as required
• Demonstrated expertise of Agile development, Agile methodologies (i.e. SCRUM, KanBan) and related iterative software development best practices required
• Demonstrated communication skills in both oral and written formats to increase understanding regardless of audiences, technical abilities, or status within the organization. Actively listens to gain information, increase understanding, and build relationships. Maintains transparency with information and knowledge to ensure work is completed efficiently
• Must be able to facilitate discussion that represents all perspectives of a situation and bring the group to consensus to move forward in united direction. Must negotiate and mitigate conflict in a professional manner
• Thorough understanding of technology and business. Ability to apply knowledge into work product. Proven ability to analyze technical information, evaluate products, services and vendors, and make recommendations based on goals of project and organization
• Ability to plan and organize time to be successful in environment of multiple deadlines and interruptions. Must be able to motivate others and reach success through their accomplishments. Must be able to respond and adjust to dynamic requirements, processes, and resources
• Assist the team in problem solving as needed
• Prepare and monitoring reports and metrics
• Provide training as required

Travel expected: up to 25% on an as-needed basis to help coordinate projects across Pella Operations

Responsibilities outside of normal business hours: Shared support, scheduled maintenance and disaster recovery assignments.

Other duties may be assigned.

Supervisory Responsibilities: None