We are looking for an organized, fast-paced Project Coordinator to join our highly successful sales team. This Project Coordinator position is based in our Grand Rapids office and assists homeowners, builders, installers, and our sales team coordinate window and door delivery, service and installations. This is the person who thrives on juggling multiple projects and tasks at the same time and feels accomplished when a project comes together.

Project Coordinator Responsibilities and Duties

• Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, Homeowners, builders, site superintendents and Installers via phone call, text, and email
• Collecting payment from customers
• Ensuring outstanding customer service as the customers’ main Pella contact
• Responding to and resolving customer concerns/complaints
• Confirming that all customer requirements have been met and documented
• Using and training on Pella proprietary software to complete all parts of the job

Benefits

• Great benefits including medical, dental, vision, LTD, Life insurance and a 401k match!
• The opportunity to join our company as we experience record growth
• A fun and successful team culture that was voted in 2019 - 2022 as a Best & Brightest Company to work for in West Michigan! – see links below to watch our videos and learn more!

This Project Coordinator position plays a critical role in our customers’ experience as they go through the window & door purchase and installation process. Your work will make a significant impact!

Learn more about us!

• Pella By Horne in a word: https://vimeo.com/565640311/d21a394099
• Our Culture: https://vimeo.com/568574292/226fd8e61f
• How We Care: https://vimeo.com/580919912/0e0529bb95

Keywords: Administrator, Admin Assistant, Administrative Assistant, Executive Assistant, Scheduler, Logistics Coordinator, Project Coordinator, Project Manager, Office Manager