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Supv, Facilities and Order Fulfillment

18002126 Requisition #
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Pella Windows & Doors
Facilities and Order Fulfillment Supervisor
South Bend
If you have been seeking a great work environment and are passionate about representing a well-respected product, then Pella Windows and Doors may be the place for you.
We offer:
  • Competitive salary
  • Benefits package including Medical, Dental, and FSA

The Facilities and Order Fulfillment Supervisor is responsible for taking a leadership role in continuous improvement efforts as they relate to order fulfillment processes and key driver metrics.  Accountable for maintenance of all company vehicles and facilities including office, warehouse and showrooms.  Responsible for facilitating maintenance schedules pertaining to all buildings and systems.  Participates with members of senior management in developing strategies to assure the company’s continued growth and profitability.  Responsible for the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:


Facilities and Vehicle Supervision

·         Responsible for the overall functionality of facilities and vehicles.

·         Coordinates the maintenance of building systems including HVAC, Lighting, Plumbing, Displays, Signage, and General Appearance.

·         Responsible for coordinating vehicle maintenance, registration, and insurance.

·         Monitors lease agreements for purposes of renewal.

·         Works closely with property management at each facility as necessary.


Order Fulfillment

·         Regularly interfaces with third party logistics company to reconcile loads, review invoicing, and address any issues as they arise.

·         Schedules regular visits to third party logistics company to visually inspect and confirm current business processes are driving efficiency.

·         Responsible for ensuring timely, accurate and complete order fulfillment

·         Reviews production, assembly and recovery schedules in order to determine labor needs (both  regular employees and temporary employees) and appropriately delegate workload

·         Must develop an expert level understanding of related Pella systems, products and their applications


Physical Inventory Management

·         Reviews all product deliveries and assigns delivery costs to appropriate business segment.

·         Processes system requirements for all direct ship orders.

·         Leadership responsibility in conducting physical inventories of job order and stock inventory as needed.

·         Responsible for planning, organizing and reporting of physical inventory results 

·         Responsible for establishing and updating inventory objectives with the management team

·         Responsible for reporting on company inventory metrics, investigating and tracking improvement, sharing relevant information and monitoring performance




·         Responsible for hiring and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining behaviors; addressing and resolving concerns and facilitating professional development of direct reports.

·         Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

BS/BA degree or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience preferred.  Must be current in practices of employee supervision, process and policy development and implementation etc. Must be highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able prioritize responsibilities. 


Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.  Ability to read, interpret, understand and explain documents such as company policies and benefits.  Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.  Must be able to listen, assess and diagnose hidden meanings, and empathize. Must be able to resolve conflict in the best interests of the business and our customers.  Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.  Must be able to present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis. 


Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, have a good attitude, be self-disciplined, and self-motivated.  Must be a "take-charge" person with a demonstrated ability to follow projects through to completion.  Attention to administrative detail is required.  Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines.  Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information.  Must be able to gain trust, respect, and confidence of employees and managers. Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for.  Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer.  The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings.  The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  The employee may occasionally lift and or move up to 35 lbs.  Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer. Must be available to work outside a "normal" work week as necessary, including evenings and weekends.

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