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Skilled Technician
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21004828 Requisition #
Pella Windows & Doors of Ontario is looking for a Service Technician to join our team in the Greater Toronto Area.  
 
Position Accountabilities:
  • Inspect, repair or adjust Pella windows and doors in customer homes & on job sites
  • Diagnose product issues and recommend/determine appropriate and efficient resolution
  • Replace glass in windows and/or doors, and install items such as window shades, blinds, muntins, screens, etc. on Pella product
  • Provide customers with helpful information on the operation, care and maintenance of their Pella products
  • Generates and updates all service-related data within Pella’s software system following a service visit to ensure accurate customer information is maintained, and facilitate billing. 
  • Ensure impeccable service and communication is maintained through to resolution and strive for a 100% Satisfied customer service rating from all customers
  • Collects payments from customers
  • Identify and order parts as necessary; maintain Service vehicle including stock of required parts
  • Assist in the training of new Field Service Technicians or other employees
  • Comply with all Company safety requirements
  • Performs any other necessary task as assigned in support of Company goals or customer satisfaction
Qualifications:
  • High School Diploma
  • Field Service experience required, preferably in the window & door industry
  • Knowledge of general construction applications and terminology are an asset
  • Familiarity with computer systems is required
  • Experience with power tools required
  • Excellent customer service and communication skills
  • Must have a valid Ontario Driver’s Licence
 
We offer:
  • Competitive compensation
  • Comprehensive benefits package including Medical, Dental, and Group RRSP
  • Excellent Training program
  • Reputation of the Pella Brand
  • Career Development Opportunities
If you have a strong work ethic, are highly motivated and are passionate about representing a well-respected product, then Pella is the place for you!   Apply online at www.pella.com/careers
 
Pella Windows & Doors of Ontario (Pella) is committed to providing accommodations for people with disabilities through all aspects of the hiring process.  Applicants must make their needs known in advance.
 
Company Information
Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. As a family-owned and professionally managed privately-held company, Pella is known for its 85-year history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company provides careers for about 5,500 team members and is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.

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