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Skilled Technician
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21000114 Requisition #
Pella Corporation, an innovative, dynamic, growing company is now looking for a Service Technician at the Seattle Sales Branch supporting the Portland market. Pella provides a fast paced, fun, and respectful work environment. 
 
We offer:
  • Competitive hourly rate plus bonus opportunity
  • Full Benefits package including Medical, Dental, 401K and Profit Sharing plans
  • Positive, supportive, and fun team environment
Job Summary:
The Service Tech inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete)

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

Performs and completes service jobs on Pella products in the field

Problem solves and diagnoses difficult issues in the field

Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.

Provides Customers with helpful information on the care, operation and maintenance of their Pella products

Generates and updates all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.

Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times

Performs job site walk-thru’s and completes necessary paperwork, identifies items that need attention or correction prior to project finalization

Collects Customer payment as required

Identifies and orders parts over the phone or via fax through the CSR

Loads Service van with all necessary parts and equipment on a weekly basis

Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.

May be asked to assist in the training of new Field Service Technicians or employees in other departments

Maintains assigned Service vehicle

Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues

Completes service work orders and communicates any ongoing customer or product related issues with CSR’s

Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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