Service Technician
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have
High School Diploma or GED and dependable work history. Prior knowledge of general construction
applications and terminology and/or window and door applications or components
is required. Prior experience with power tools is required (i.e. table saw,
circular or miter saw, pneumatic nail gun, power drill etc.)
Computer
Skills
Familiarity
with computers preferred. May be expected to develop proficiency in Pella
proprietary software (i.e. PDQ, POETS, OMS, etc.) and/or company email systems
(Outlook).
Communication
Skills:
Excellent
verbal and written English language skills are required as well as good customer
service skills (in person or via the phone).
Must be able to present information, gather information, and respond to
questions from customers, managers, co-workers and the general public.
Professional
Skills
Must
be a team player and exhibit a strong desire to learn and promote
self-growth. Must be pro-active, self-motivated,
and have a demonstrated ability to follow assignments through to
completion. Attention to detail is
required. Must be able to develop trust,
respect, and confidence of customers, coworkers and managers. Must present in a
clean and neat physical appearance. Must
be able to problem solve and think creatively and positively when faced with
obstacles.
Mathematical
Skills:
Ability to
subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units
of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions,
percentages, area, length, width, height, and depth.
Physical
Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.
Work
Environment:
Work
environment with this job includes company warehouse facilities, company
service vehicle, and customer job sites or homes. The noise level of this job
is typically moderate to loud.
Temperature fluctuates with seasons.