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19002668 Requisition #

Pella Corporation

Service Technician

Birmingham, Alabama

    

Pella Corporation, an innovative, dynamic, growing company is now looking for a Service Technician working in the Greater Birmingham area. Pella provides a fast paced, fun, and respectful work environment.  

 

Job Summary:

Service Technicians inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete)

 

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:


Performs and completes service jobs on Pella products in the field

 

Problem solves and diagnoses difficult issues in the field

 

Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.
 

Provides Customers with helpful information on the care, operation and maintenance of their Pella products

 

Generates and updates all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
 

Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times

 

Performs job site walk-thru’s and completes necessary paperwork, identifies items that need attention or correction prior to project finalization 
 

Collects Customer payment as required

 

Identifies and orders parts over the phone or via fax through the CSR

 

Loads Service van with all necessary parts and equipment on a weekly basis

 

Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.

 

May be asked to assist in the training of new Field Service Technicians or employees in other departments

 

Maintains assigned Service vehicle.
 

Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues


Completes service work orders and communicates any ongoing customer or product related issues with CSR’s

 

Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager


 

Must have a valid driver’s license and be in compliance with company Fleet Safety Policy

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Condition of Employment:

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

 

 

Equal Employment Opportunity:

Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

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