Senior Quality Engineer
SUMMARY/OBJECTIVE
This position will support operations by providing Quality technical support in controlling processes and assuring customer needs are met. This is a high exposure position that will perform a major role in day-to-day problem solving. The primary responsibility of this role is to ensure that all products are safe, effective, and meet quality and regulatory requirements before being distributed.
Responsible for leading and developing a team of engineering professionals in complex and multi-disciplined engineering projects from concept through execution. Coordinates and assigns engineering work across functions within the scope of assigned projects to ensure objectives in terms of quality, cost, and time are met. Develops engineering budgets for assigned department, prepares engineering documents including cost estimates, appropriation requests, projects schedules, design specifications, instruction specifications, purchase requisitions, and operating manuals. Assures that contracts are awarded to the outside vendors that offer the best value and appropriate quality.
Manage and improve processes to uphold product quality standards. Leads, directs and coordinates the development and implementation of "major" improvement initiatives and projects. Spearheads and performs in-depth analysis, investigation and advanced quality problem-solving techniques on high cost, complex, quality projects. The scope of influence of this position will span manufacturing, quality, corporate engineering, purchasing, product planning, customer order planning, production scheduling, finance and the continuous improvement department. Responsible for the deployment of the CWS Quality System including the development and oversight of the annual quality plan. Serves as a resource to others as assigned, providing technical information and engineering recommendations that assist with projects.
SCOPE:
Works collaboratively in a team environment with minimal supervision. Significantly influences senior leadership in strategic decision making and policy.
JUDGMENT:
Plans and coordinates work of self and others requiring independent judgment in the evaluation, selection, and adaptation of advanced techniques and processes. Knowledge and judgment have a direct effect on team effectiveness. Devises and directs new approaches to problems encountered.
ESSENTIAL RESPONSIBILITIES & DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Manage and improve processes to promote quality as a strategic advantage. Track and monitor key quality performance metrics in order to reduce reasons for customer dissatisfaction including product warranty analysis via data warehouse. The scope of influence of this position spans manufacturing, engineering, product development, sales branches and material vendors. Strong influential leadership skills are necessary when planning and implementing corporate quality initiatives and when prioritizing corporate and divisional projects. The ability to effectively present information, defend a position and address concerns is key to fostering collaboration.
- Assure consistent quality levels by establishing, maintaining and monitoring quality polices, standards and procedures.
- Work with the customers, suppliers and internal personnel to discuss and resolve quality issues as required.
- Escalate issues and participate in mitigating risks.
- Coordinate continuous process improvement initiatives between manufacturing operations and engineering.
- Perform internal audits and QA reviews.
- Develop, execute and analyze quality data.
- Establish relationships with all members of the organization, as well as the customers.
- Assist in development and promote use of problem-solving techniques for effective root cause analysis and successful corrective action.
- Lead certification inspections and gather all necessary documentation for support
- Leadership competencies: Apply technical and functional expertise, Manager and improve processes, Foster collaboration,
- Other duties may be assigned
TECHNICAL SKILLS OR CERTIFICATIONS REQUIRED
- Good communication skills
- Orientation toward quality, safety and continuous improvement
- Strong accuracy and attention to details
- Work as a team-player
- Ability to work well under pressure
- Ability to multi-task and manage stressful situations
- Strong written, verbal and presentation skills
- Engineering statistics (Lean Sigma tools)
- Computer skills: Microsoft Office applications, Minitab & SPC / gauge management applications
EDUCATION or EXPERIENCE
- Bachelor of Science in Engineering, Math, or relevant Science or combination of education and experience. Masters Degree preferred in Engineering, Math, relevant Science or Business Administration.
- 7+ years combined engineering experience within 2-3 disciplines (Process, Product, CI, Quality, Plant). Multi-divisional and multi-site experience recommended. Desire and skill set to pursue management path.
- Certificates, licenses, and registrations: Lean Sigma Green Belt certification and ASQ Certified Quality Engineer preferred.
COMPETENCIES
- Problem Solving/Analysis
- Performance Management
- Technical Capacity
- Organizational Skills
- Leadership
- Collaboration
- Teamwork Orientation
- Communication Proficiency
WORK RELATIONSHIPS
INTERNAL
- Receiving
- Quality
- Purchasing
- Production
- Customer Service
- Sales
- Legal
EXTERNAL
- Vendors
- Suppliers
- Customers
SUPERVISORY RESPONSIBILITY
Focuses on coaching, developing, and leveraging the talents of others. Supervises exempt and non-exempt employees
WORK ENVIRONMENT
Modern office environment including access to computer facilities is provided. A team member in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to Company policies, rules, and regulations in these areas is required. A team member in this position must focus on the customer’s expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers and other team members.
- PPE Required: Safety Glasses and Hearing Protection on manufacturing floor.
- Noise level in this work environment is moderate.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
TRAVEL
10% travel is expected for this position.
LOCATION
This position is based in Ocala, Florida but will travel to multiple sites. Relocation assistance is available for this position.
