Internship & Co-op




Customer Support




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Sales Support Coordinator

Customer Service
19001217 Requisition #

Sales Support Coordinator


Join our team at the Buffalo office!

SUMMARY:  This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting Pella sales representative(s) in achieving and maintaining excellent customer satisfaction.  Assigned teams and tasks will vary based on business necessity.


Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:


Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of PellaÒ products, systems, and procedures


Formulates product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems


Prepares activities reports using required systems and software for the needs of management


Uses the Pella Quoting Management system (PQM) in conjunction with POETS to enter orders, providing complete and accurate information to Sales Representative or Customer


Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer


Assists PellaÒ Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication


Understands and utilizes all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training


Maintains office appearance through logical organization and periodic light cleaning.  Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.


Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.


Analyzes and organizes office operations and workflow through periodic audits and management feedback


Promotes and facilitates continuous improvement activities in the department


QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Education and/or Experience

Must have High School Diploma or GED. 0-2 year’s customer service, or general business experience preferred.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.  


Computer Skills

Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.). 


Language & Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.  Ability to read, interpret, understands and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, co-workers and managers.  Must display excellent phone and email etiquette.  Must be able to present appropriate professionalism for the situation when interacting with customers or coworkers. 


Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.  Attention to detail is required.  Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.  Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance.  Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.


Mathematical Skills:

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.  Ability to perform calculations using units of money, time, measurement, etc.  Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.  Ability to apply basic concepts of algebra, geometry and general business math.


Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.  Them employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Time commitment required of this position will vary with the seasons. 


Work Environment:

Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.

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