QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree (A.A) or equivalent from two-year college or technical school; two years related experience or training; or equivalent combination of education and experience is desirable. In addition to education and experience requirements, must possess the following qualifications:

• Responsiveness
• Effective Communication Skills – Written and Verbal
• Organization
• Communication
• Prioritization
• Relationship Building
• Cross Functional Collaboration
• Expectation Setting
• Working Pella System Knowledge
• Proactive Approach
• Self-Directed - Uses Independent Judgement

LANGUAGE SKILLS

Excellent verbal and written English language skills are required as well as excellent customer service skills.  Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.  Must display excellent phone and email etiquette.  Must be able to demonstrate appropriate attitude for the situation when interacting with customers or coworkers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to understand, define problems, collect data, establish facts, and draw valid conclusions independently.  Ability to deal with problems involving several concrete and abstract variables in a variety of situations.

COMPUTER SKILLS

Ability to navigate on web-based applications. Will be expected to develop proficiency in Pella proprietary software including Outlook and Microsoft Teams.  Moderate typing skills are required. Ability to multi-task on computers in conjunction with typing and comprehending information simultaneously.  Systems knowledge of:

• CWS sites (PrefSuite)
• Microsoft Office Suite
• Paradigm
• Oracle EBS, Service Cloud
• PQM/Citrix
• Web DMS
• DMS Basic

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.