Internship & Co-op




Customer Support




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Sales Account Manager - Grand Rapids, MI

19001005 Requisition #
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The role of the National Accounts Sales Representative is to represent Pella Corporation’s high quality brand, products, and services in major retail accounts by building relationships with, influencing, and training store associates. A competitive, outgoing individual will be motivated by variety, working independently and achieving sales goals in an assigned territory.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Responsible for executing selling activities to reach objectives established for his/her territory.  Provides input on strategic initiatives to increase sales and profitability.


Responsible for the success of the Pella program at the store level by negotiating store space and display locations to maximize the success of the Pella Design Center.


Responsible for managing a personal budget for travel and training expenses.


This position will be involved in SKU analysis at the store level to make strategic recommendations on product offerings.


The position is involved in research activities including surveys and other forms of market analysis.  The rep will be relied upon to provide feedback to the corporation on the effectiveness of initiatives at the store level, analysis of competitive activity within the region, and overall regional market trends.  The rep will be relied upon to give feedback and make suggestions based on their in market knowledge of these activities.


Plan, schedule and conduct formal Pella training sessions for associates, installers, and end user customers.  Attendance at these sessions will range from approximately 10 to 100 people and will be in varying venues including hotels, corporate headquarters, and in store training rooms.


Serve as a Pella Corporation representative at important area and regional events with exposure to key account customers and business partners.


This position is the primary communication link between the company and the customer.  As such, the rep is responsible for accurately portraying the Pella brand and product offerings.  The reps will be responsible for answering customer questions and resolving customer concerns in a timely manner to maximize customer satisfaction within Pella business guidelines.


Responsible for leading training to assure that his/her contractors use installation practices which maintain the integrity of the product.


Responsible for the total control, direction, planning and development of his/her territory in producing overall results.


Expected to utilize customer relationship management software while remotely located.  Need to be proficient in Microsoft Office. 


Must be able to maintain travel requirements of 50%-75% with overnight stays.  Must maintain a valid drivers license.



This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (B. S./B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.



  • Selling Skills

  • Territory Management

  • Training Skills

  • Relationship Building

  • Professional, proactive demeanor

  • Customer Satisfaction

  • Planning, Organization and Time Management

  • Negotiation skills

  • Problem Solving

  • Initiative

  • Executing business plans

  • Product and Industry Knowledge

  • Budget Management

  • Excellent Communication and Presentation skills

  • Technologically Savvy



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public by demonstrating excellent verbal communication skills



Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.



Microsoft Office and the Made To Order System (M20)



None required.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand and walk.  The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.


The noise level in the work environment is usually moderate, but loud when at job sites.


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