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Order Verification Field Specialist

📁
Skilled Technician
📅
19002604 Requisition #

Pella Windows and Doors is looking for a talented Order Verification Specialist in the Baton Rouge Area

 

Be part of a winning team that emphasizes professional growth and development. A window of opportunity is open for individuals seeking meaningful careers with a strong, people-focused company headquartered in the nation's heartland: Pella, Iowa!

 

We Offer:

  • Competitive hourly wage
  • Company Vehicle
  • Medical, dental, vision, 401K 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Must be fully knowledgeable on all aspects of the Order Verification Process.
  • Responsible for the timely execution of the Order Verification process.
  • Communicates effectively with customers and serves as a professional Pella representative on all job-sites. 
  • Responsible for setting realistic expectations of the Pella installation process with the homeowner.
  • Must have knowledge and experience to take and record accurate measurements.
  • Must have proficient knowledge of OMS and PDQ and will use this information to verify measurements and product information at the customer’s home.
  • Will perform job-site inspection to assess home for water intrusion, rot, mold and other issues.
  • Will confirm job-site suitability for the install process and work with homeowner to resolve any discovered issues.
  • Will work with the sales team, project coordinators and installers to ensure seamless order fulfillment.
  • Deliver missing items needed for installations to job-sites to increase first time completion rate as needed.
  • Assess quality of sub-contracted installations; perform a job-site evaluation process to ensure that all requirements are being fulfilled at the job-site.  Review discrepancies with installer immediately.
  • Provide training as needed to sub-contracted installers and Sales Consultants.
  • Perform service/recovery or installation tasks to improve customer satisfaction and complete a job in a timely manner as needed.
  • Demonstrates a personal commitment to the highest quality of work.
  • Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
  • Maintains assigned vehicle.
  • Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
 
KEY DEMONSTRATIBLE SKILLS REQUIRED includes but is not limited to:
  • Strong construction knowledge
  • Interpersonal skills
  • Communication skills: written, verbal and listening
  • Good time management and organizational skills
  • Proficiency with applicable computer programs
  • Adaptability to daily changing situations
  • Ability to multi-task
Education and/or Experience
A minimum of a High-School Diploma required. University Degree, College Diploma or equivalent certificate from a technical school; or three to five years related experience and/or training; or equivalent combination of education and experience preferred. A licensed contractor is preferred.
 
Computer Skills:
Must be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Must develop proficiency in Pella Order Management System (POMS) and Logistics Software.  Must also develop working knowledge of PDQ, POETS, and Service System. 
 
Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking and customer service skills. Ability to read, interpret, understand and explain documents such as company policies and benefits. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from managers, co-workers, agents, customers, and the general public. Must be able to listen, assess situations and make objective decisions. Must display excellent phone and email etiquette, and the ability to communicate in a pleasant and friendly manner. 
 
Mathematical and Reasoning Skills:
Ability to compile a decipher information in spreadsheet format. Ability to add, subtract, multiply and divide in all units of measure, while using whole numbers, fractions and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, areas, circumference and volume. Ability to apply basic concepts of algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables.
 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  The employee may occasionally lift and/or move up to 100 lbs. Must be comfortable with heights as some inspections and work may include ladder or scaffolding work. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures and other documents and reading materials as well as the computer.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary work location will be the designated at the time of hire. The employee will be required to enter the company's warehouse located at same address or other locations on a regular basis. This position will require visits to customer jobsites.
 
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
CONDITION OF EMPLOYMENT:
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
 
EQUAL EMPLOYMENT OPPORTUNITY:
Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.
 

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