QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

EDUCATION AND/OR EXPERIENCE:
Must have High School Diploma or GED and dependable work history.  Prior experience in customer service is essential. 

LANGUAGE SKILLS:
Ability to effectively present information in verbal or written form and respond to questions from groups of managers, clients, customers, and the general public.  This position does not require you to be fluent in any foreign language.

COMPUTER SKILLS:
Proficient in using Microsoft Word and Excel.  Will be expected to develop proficiency in Pella proprietary software (i.e. PDQ, POETS, OMS, etc.) and/or company e-mail systems (Outlook).   

COMMUNICATION SKILLS:
Good verbal English language skills are required as well as good customer service skills. 

PROFESSIONAL SKILLS:
Must be a team player and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion.  Attention to detail is required.  Must be able to develop trust, respect, and confidence of customers, co-workers and managers. Must present in a clean and neat physical appearance.  

MATHEMATICAL SKILLS:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.  Ability to perform calculations using units of money, time, measurement, etc.  Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to compile and decipher information in a spreadsheet format.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in written, oral, diagram, or schedule form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; climb or balance;  talk or hear.  The employee is occasionally required to sit, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 70 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions of the arms and hands.  Time commitment required of this position will vary with the seasons.  

WORK ENVIRONMENT:
Work environment with this job includes company warehouse facilities and customer job sites. The noise level of this job is typically moderate to loud.  Temperature fluctuates with seasons.