The Installation Field Specialist works to perform services not provided by a subcontractor and to ensure that installations are completed per Pella Manufacturing Installation Instructions. This position will also serve as a resource for and may audit sub-contracted installers.  This position will also be charged with the accurate and timely completion of the order verification process (virtual and in person). This includes gathering correct job site and product requirements and clearly communicating the installation processes to set realistic expectations with our homeowner customers.  This position may also provide installation recovery work as needed.  Continually strive for 100% “Very Satisfied” customers.

Responsibilities/Accountabilities include the following, but not limited to:

·       Assess quality of sub-contracted installations and give feedback to management as needed

·       Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed

·       Assist with initial sub-contractor sourcing and with the assimilation of the subcontractors

·       Communicates effectively with customers and serves as a reputable Pella representative on all jobsites

·       Responsible for the timely execution of the Order Verification process.

·       Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.

·       Performs job site inspection to assess home for water intrusion, rot, mold, and other issues. 

·       Confirms job-site suitability for the installation process and works with homeowner to resolve any discovered issues.  Provides photos and documentation when applicable to assist installation teams.

·       Works with both the sales team and installers to ensure seamless order fulfillment.

·       Works with both the sales team and installers to ensure cost containment.

·       Delivers missing items needed for installations to job sites to increase first time completion rate as needed

·       Provides training as needed to Retail Sales Consultants

·       Performs installation recovery work following installations

·       Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues

·       Maintains assigned vehicle

·       Uses, maintains, and stores company provided tools appropriately

·       Meets company safety requirements by keeping the work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

·       Must have a valid driver’s license and be in compliance with company Fleet Safety Policy

·       Product installation of non-cost-effective jobs not accepted by 3^rd party subcontractors are assigned based on install skill set.