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Installation Field Specialist

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Operations
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20000496 Requisition #
Pella Corporation
Installation Field Specialist
Portland, OR
 
 
Pella Corporation, an innovative, dynamic, growing company is now looking for a Installation Field Specialist in the Portland market. Pella provides a fast paced, fun, and respectful work environment. 
 
We offer:
  • Competitive hourly
  • Full Benefits package including Medical, Dental, 401K and Profit Sharing plans
  • Positive, supportive, and fun team environment

 

The Installation Field Specialist works to ensure that installations are completed per Pella Manufacturing Installation Instructions. This position will also provide support to the sub-contracted installers as needed.  This position will also be charged with the accurate and timely completion of the order verification process (virtual and in person). This includes gathering correct job site and product requirements and clearly communicating the installation processes to set realistic expectations with our homeowner customers.  This position may also provide installation recovery work as needed. 

 

 

 

Responsibilities/Accountabilities includes the following, but not limited to:

  • Assess quality of sub-contracted installations and give feedback to management as needed

  • Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed

  • Assist with initial sub-contractor sourcing and with the assimilation of the sub-contractors

  • Communicates effectively with customers and serves as a reputable Pella representative on all job-sites

  • Responsible for the timely execution of the Order Verification process.

  • Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.

  • Performs job site inspection to assess home for water intrusion, rot, mold and other issues. 

  • Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues.  Provides photos and documentation when applicable to assist installation teams.

  • Works with both the sales team and installers to ensure seamless order fulfillment.

  • Works with both the sales team and installers to ensure cost containment.

  • Delivers missing items needed for installations to job sites to increase first time completion rate as needed

  • Provides training as needed to Retail Sales Consultants

  • Performs installation recovery work following installations

  • Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues

  • Maintains assigned vehicle

  • Uses, maintains, and stores company provided tools appropriately

  • Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

  • Must have a valid driver’s license and be in compliance with company Fleet Safety Policy

 

Skills/Knowledge:

  • Must have knowledge and experience to take and record accurate measurements

  • Strong construction knowledge

  • Interpersonal skills

  • Communication skills: written, verbal and listening

  • Strong organization, time management and problem-solving skills

  • Adaptability to daily changing situations

  • Ability to multi-task

  • Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 


Education and/or Experience

Associate’s degree (A.A.) or equivalent from a two-year college or technical school preferred; and two to three years related experience and/or training; or equivalent combination of education and experience.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Remodeling and/or window and door replacement experience is a plus.

 

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents.  Ability to write reports and business correspondence.  Ability to verbally present information and respond to questions from customers, managers, and the general public.

 

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

 

Reasoning Ability:

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required.  Time commitment required of this position will vary with the seasons. 

 

Travel

Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.


CONDITION OF EMPLOYMENT:


Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
 
EQUAL EMPLOYMENT OPPORTUNITY:
Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

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