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Installation Field Specialist

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Customer Service
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19000066 Requisition #
Thanks for your interest in the Installation Field Specialist position. Unfortunately this position has been closed but you can search our 146 open jobs by clicking here.

Education and/or Experience

A minimum of a High-School Diploma required. University Degree, College Diploma or equivalent certificate from a technical school; or three to five years related experience and/or training; or equivalent combination of education and experience preferred. A licensed contractor is preferred.

 

Computer Skills:

Must be proficient in Microsoft Office (Word, Excel, Outlook). Must develop proficiency in Pella Order Management System (POMS) and Logistics Software.  Must also develop working knowledge of PQM and Service System. 

 

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking and customer service skills. Ability to read, interpret, understand and explain documents such as company policies and benefits. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from managers, co-workers, agents, customers, and the general public. Must be able to listen, assess situations and make objective decisions. Must display excellent phone and email etiquette, and the ability to communicate in a pleasant and friendly manner. 

 

Mathematical and Reasoning Skills:

Ability to compile a decipher information in spreadsheet format. Ability to add, subtract, multiply and divide in all units of measure, while using whole numbers, fractions and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, areas, circumference and volume. Ability to apply basic concepts of algebra and geometry.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  The employee may occasionally lift and/or move up to 100 lbs. Must be comfortable with heights as some inspections and work may include ladder or scaffolding work. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures and other documents and reading materials as well as the computer.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary work location will be the designated at the time of hire. The employee will be required to enter the company's warehouse located at same address or other locations on a regular basis. This position will require visits to customer jobsites.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

CONDITION OF EMPLOYMENT:

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Post-offer background check and drug screen required.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

 

EQUAL EMPLOYMENT OPPORTUNITY:

Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

 

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