HR Service Center Manager
Essential Skills and qualifications:
- Bachelor’s degree (B.A. or B.S.) in Human Resources, Business or relevant field of study and 4+ years of experience.
- Experience leading a HR Shared Service or Business Service Operations team.
- Past role supporting US and Canada.
- Knowledge of European and Asia Pacific business practices a plus.
- PHR/SPHR and/or CEBS coursework is beneficial.
- Efficient with Microsoft Office including Excel, Word, PowerPoint and OneNote and web-based applications. PeopleSoft and Fusion experience are beneficial.
- Proven ability to manage and motivate a team.
- Experience of developing key metrics to enhance service delivery.
- Adapts quickly to changes impacting both technical and non-technical processes, policies and procedures. Effectively participates in change management initiatives.
- Experience leading process optimization and migration projects.
- Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams, excellent collaboration and organization skills.
- Ability to work with minimal guidance/direction, serves as escalation point and decision maker on exception requests.
- Must be able to exercise judgment and independently determine and take appropriate action within defined HR policies and procedures.
- Excellent verbal, written, and interpersonal communication skills are required. Must possess effective influencing, conflict management and resolution skills
Qualifications:
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily as displayed through past experiences. The
requirements are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Condition of employment:
Pella Corporation is committed to workforce diversity. Pella is a
Tobacco-Free Work Environment. Pella participates in E- Verify.
Pella will provide the Social Security Administration (SSA) and, if necessary,
the Department of Homeland Security (DHS), with information from each new
employee's Form I-9 to confirm work authorization.
Equal employment opportunity:
Pella Corporation provides a working environment free of
discrimination and harassment. Pella Corporation treats all persons
equally, regardless of race, color, sex, religion, national origin, age or
disability, as each is protected under federal law. A number of states in which
Pella operates have laws protecting classifications of Team Members not
necessarily protected under federal law. Therefore, Pella also treats all
persons equally, regardless of political affiliation and belief, pregnancy,
national origin, age, creed, marital status, military status, sexual
orientation, mental disorder, veteran status, ancestry or handicap as each
category is protected under a municipal ordinance or state law.