ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead the Project Management team (approx. 10 – 15 people) to develop their craftsmanship and expertise through personal experience and/or arrangement of certifications and trainings.
• Map our processes as they exist today, and systematically modify them to drive improvements.
• Achieve a high First Time Complete (FTC) rate through accurate and thorough order verification.
• Assist in building a high performing organization by implementing strong hiring, talent management, and succession planning practices.
• Utilize capacity modeling strategies to effectively adjust staffing relative to volumes.
• Create criteria and templates to establish project standards and controls.
• Assign projects to PMO staff, possibly via a system, and monitoring progress
• Identify and implement additional controls that add value to managing projects more accurately.
• Develop methods to capture pertinent information about team performance without adding burden.
• Evaluate validity of invoices on projects when/if escalated to you.
• Implement a system to enforce change orders when work exceeds the scope of as-sold project.
• Understand customers’ needs as described over the phone, email, or in-person.
• Empathize with the customers regarding their problems to deliver an excellent experience.
• Understanding our products well – we have 95-years of products and multiple lines with many specialized parts and pieces in the field.
• Document and update customer, project manager, or installer records in multiple computer systems based on interactions.

MINIMUM QUALIFICATIONS

• >3 years of relevant experience.
• Prior experience managing complex projects with multiple vendors and groups to coordinate.
• Entrepreneurial drive to ‘find a way’ to make anything work.
• Metrics and results oriented.
• Abstract/creative thinker to identify potential ways to solve problems.
• Observant to identify problems before they occur.
• Attention to detail and troubleshooting skills.
• Valid Driver’s License with a driving record that is acceptable to be on our insurance policy, per their review.
• Maintain a high level of technical skill.
• Ability to use research tools and resources – including digital systems.
• Ability to learn new products and diagnose issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to build rapport with clients, customers, and independent contractors.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

PREFERRED QUALIFICATIONS

• A degree from a 4-year college/university
• >5 years of experience in project management, ideally with PMP certification.
• >2 years of experience in managing Project Managers in the construction industry.
• Previous experience and knowledge in window and/or door installation and associated finishing.
• Lean Six Sigma Greenbelt or higher.

BENEFITS

• Medical, Vision, Dental, LTD, Life and 401(K) including company match.

EEO EMPLOYER

Pella Windows & Doors of Colorado is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors of Colorado are based on business needs, job requirements and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors of Colorado will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors of Colorado encourages applicants of all ages.

Address

Denver, CO
USA

Website

http://www.pellaofdenver.com

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