CWS Field Service Supervisor
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TECHNICAL SKILLS OR CERTIFICATIONS REQUIRED
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Solid computer skills
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Excellent people management and leadership skills
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Exceptional customer communications skills
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Excellent time management and organization skills
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Good multi-tasking ability
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Excellent written and oral communication skills
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Must be able to read, write and communicate using the English language
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Must be able to read and understand instructions and possess basic arithmetic skills
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Able to identify problems and provide good solutions for the same
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Willing to travel at any given point of time
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Must be self-motivated
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Ability to write routine reports and correspondence
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Able to work under stressful work conditions and should have good problem-solving ability
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Valid Florida Driver’s License with at least a class “E” for drivers of non-commercial vehicles
EDUCATION AND EXPERIENCE
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Bachelor’s degree preferred or equivalent years of experience in the relevant field
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At least one year of previous supervisory experience
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Experience in field work and heavy customer contact
Preferred Education and Experience
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Bachelor’s degree in Business, or related field
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5+ years of Field Service Experience
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5+ years of Customer Service Experience
COMPETENCIES
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Act with Integrity
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Demonstrate Adaptability
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Drive for Results
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Influence Others
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Lead Innovation and Quality Initiatives
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Manage Execution
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Manage Talent
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Technical Acumen
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Use Sound Judgment / Business Acumen
SUPERVISORY RESPONSIBILITY
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The Field Service Manager supervises all team members of the Field Service department and is responsible for the performance management and hiring of the team members within that department.
WORK RELATIONSHIPS
INTERNAL
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Team Members at all levels of the organization
EXTERNAL
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Homeowners
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Dealers / Vendors
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Contractors
WORK ENVIRONMENT
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Work both, inside the office and on the field
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Varying work schedule and may need to travel long distances
PHYSICAL DEMANDS
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While performing the duties of this job, the team member is regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The team member frequently is required to talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch.
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The team member must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
TRAVEL
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Overnight trips are required, based on scheduling. Travel approximately 25% to alternate sites and possibly to sales conferences or customer site
