Customer Support Manager
Must be able to develop a strong understanding of all Pella products and their applications
Must have outstanding problem solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic and flexibility towards the needs of the business
Leverage the expertise of other internal team members as appropriate
Champions change and innovation within the organization
- Focused on details and follow through
Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from four-year college or university; or 5+ years related experience and/or training, or equivalent combination of education and experience.