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Customer Service Team Leader

Customer Service
21001160 Requisition #

Pella Corporation

Customer Service Team Leader

Pella, IA


Are you an influential, results driven, and customer centric leader who successfully impacts your team to achieve goals?  Do you have a proven track record of coaching and developing team members to ensure effective and high-quality customer service is provided to customers? 

If so, we need to talk to you about our Customer Service Team Leader position in Pella, IA!


Our Story:

Pella Corporation is proud to design and manufacture high-quality windows and doors that enrich the lives of our customers. While we are a leader in technology and product innovation, we are also privately held and focused on our people. At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer stability, individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development.


Our national brand is supported by 8,000+ employees at 17 manufacturing sites and 70+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for nearly 95 years and will carry us forward as we capture our rare blend of inspired design and exceptional detail in our work and our lives.


Job duties for this Customer Service Team Leader include, but are not limited to:

  • Coach, mentor, guide, and direct a team of 20+ customer service team members
  • Interviewing, hiring, and training to meet department needs
  • Making recommendations on staffing levels to provide superior customer service, mediating difficult customer situations and resolving day-to-day issues
  • Tracking trends, analyzing data, initiating technology, and implementing process improvements
  • Facilitating presentations at department level to improve specific knowledge and skills





Job qualifications for this customer service team leader, but are not limited to:


  • Associate's degree (A. A.) or equivalent from two-year college or technical school
  • 3-5 years related experience and/or training
  • Or equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Speaking in front of groups of employees and customers
  • Resolving customer and employee concerns efficiently and accurately
  • Proficient with Microsoft® Word, Excel, Outlook and PowerPoint software applications
  • Ability to navigate on web-based applications and Pella software 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.



Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

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