SKILLS/KNOWLEDGE OR CERTIFICATIONS REQUIRED

• General construction knowledge
• Provide superb customer service
• Create a sense of trust and reliability with customers
• Work collaboratively with CWS team members and customers
• Enjoys working in fast-paced environment with a high sense of urgency
• Strong critical thinking skills
• Energized by meeting and engaging new people, skilled networker
• Demonstrates confidence balanced with humility
• Tenacious, able to persevere through sales challenges and setbacks
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Must have High School Diploma or GED. 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

COMPUTER SKILLS

Proficiency with Microsoft® Word, Excel, Outlook, and PowerPoint software applications. Will be expected to develop proficiency in CWS proprietary software (i.e., Pref).

LANGUAGE & COMMUNICATION SKILLS

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understands, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, co-workers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate professionalism for the situation when interacting with customers or coworkers.

PROFESSIONAL SKILLS

Must be a collaborator and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, self-disciplined, initiative-taking, and have a demonstrated ability to follow projects through to completion.  Attention to detail is required.  Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

MATHEMATICAL SKILLS

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.

COMPETENCIES

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity
• Organization Skills

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK RELATIONSHIPS

INTERNAL  

• Custom Service
• Inside Sales
• Outside Sales
• IT
• Engineering
• Purchasing
• Accounting
• Operations (Production, Shipping, and Receiving)

EXTERNAL

• Customers

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, type or feel; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

TRAVEL

No travel is expected for this position.