Customer Service Representative
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Skills/Knowledge:
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Provide superb customer service
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Completes work in a timely and accurate manner
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Enjoys working in fast-paced environment with a high sense of urgency
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Confident in ability to resolve customer issues
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Seeks out internal experts and utilizes their knowledge
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Committed to following established processes
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Focused on details and follow through
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Proficiency with Microsoft Office and ability to learn internal software programs and applications
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor's degree (B.A.) or equivalent from a two-year college or technical school preferred; and two to three years related experience and/or training; or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Remodeling and/or window and door replacement experience is a plus.
CONDITION OF EMPLOYMENT:
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Post-offer background check required.
EQUAL EMPLOYMENT OPPORTUNITY:
Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under applicable law.
Pella Windows & Doors of Ontario (Pella) is committed to providing accommodations for people with disabilities through all aspects of the hiring process. Applicants must make their needs known in advance.
