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Customer Service Representative

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Customer Service
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19002841 Requisition #
Pella Corporation
Customer Service Representative
Mississauga
 
 
Are you a detail oriented, customer focused, team player with great computer skills?
 
If so we need to talk to you.  Pella Corporation, a growing company is now looking for a Customer Service Representative for our Mississauga office.  We need an organized, proactive, adaptable individual who is focused on customer satisfaction while achieving business goals.  We provide a respectful, friendly, fast paced and fun work environment.  The ideal candidate will have strong problem solving skills and the ability to work collaboratively with others.
 
We offer:
  • Competitive hourly pay rate
  • Full Benefits package including Medical, Dental, Group RRSP and Profit Sharing plans
  • Vacation and holiday pay
  • Professional and positive work environment
  • Stability and reputation of the Pella Brand

 

Position Overview:

The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.  Assigned teams and tasks will vary based on business necessity.


Company Overview:
Pella Corporation, headquartered in Pella, IA, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications.  Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction.  The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship. 
 
Apply today at www.pella.com/careers and learn about your future as a team member of Pella Windows and Doors.
   
 

 

 

Skills/Knowledge:

  • Provide superb customer service

  • Completes work in a timely and accurate manner

  • Enjoys working in fast-paced environment with a high sense of urgency

  • Confident in ability to resolve customer issues

  • Seeks out internal experts and utilizes their knowledge

  • Committed to following established processes

  • Focused on details and follow through

  • Proficiency with Microsoft Office and ability to learn internal software programs and applications


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:
Bachelor's degree (B.A.) or equivalent from a two-year college or technical school preferred; and two to three years related experience and/or training; or equivalent combination of education and experience.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Remodeling and/or window and door replacement experience is a plus.
 
CONDITION OF EMPLOYMENT:
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Post-offer background check required. 
 
EQUAL EMPLOYMENT OPPORTUNITY:
Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under applicable law.


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