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Customer Service/Reliability Business Analyst Intern / Summer 2021

Internship & Coop
20001981 Requisition #

Pella Corporation

Customer Service/Reliability Business Analyst Intern - Summer 2021

Pella, IA 


Who Is Pella Corporation?

Pella Corporation is one of the largest manufacturers of windows and doors in North America; as a leader in technology and product innovation, Pella has been awarded more than 150 product and design patents.  And the team at Pella is as committed as ever to continuing the company's proud heritage of building innovative windows and doors.


At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development.


Our national brand is supported by 7,000+ team members at 17 manufacturing sites and 70+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 95 years and will carry us forward as we capture the rare blend of inspired design and exceptional detail in our work and our lives. 


Position Summary:

Customer Service/Reliabilty Business Data Analysts perform routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining. Researches best practices and supports developing the solutions and recommendations for the current business operations. Being a Business Data Analyst may work with the internal or external client to identify analytical requirements.  Provide business data interpretation and communication through metrics dashboard development and/or maintenance. Additionally, Business Data Analyst may help to produce ad hoc data and reports.


  • Pursuing a B.S. from a four-year college or university in Business, Data Analytics, Statistics, Marketing, Finance or Data Science
  • Strong academic candidate with Leadership Experience both inside and outside the classroom


Analytics capabilities:

  • Collecting, analyzing and interpreting data 
  • Capable of using and applying simple statistics calculations and basic business metrics
  • Able to identify patterns and trends in data sets


Software application or capabilities:

  • Statistical, database, and mapping applications, among others
  • Above average experience with Microsoft Excel 
  • Able to draw actionable conclusions using data
  • Experience with Microsoft Power BI a strong plus


Cross functional collaboration & integration:

  • Working with teams members and customers within the business to define deliverables
  • Identifying new data analysis processes
  • Ability to present complicated data concepts in simple, easily understood ways
  • Ability to effectively communicate to technical and non-technical team members utilizing written and verbal skills, including presentations to small and large groups


Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Post-offer background check and drug screen required.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.



Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

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