Internship & Co-op




Customer Support




Do the work you're most proud of at Pella.






19002277 Requisition #


The collections specialist is primarily responsible for managing an assigned portfolio of customer accounts of which the collection of outstanding balances is the main focus. Included within the primary responsibility are the knowledge and practical application of sound collections principles and practices acquired and applied thorough knowledge of state and federal laws regulating the construction industry lien laws.


Essential job duties and responsibilities for this collections specialist include, but are not limited to:

  • Managing accounts in assigned portfolio through the collection timeline and employ sound and appropriate collection techniques to collect outstanding balances

  • Minimizing bad debt loss through the management of sales against assigned credit limits and prior sales activity

  • Performing routine accounting reconciliations

  • Interacting daily with outside customers, sales teams, internal management, and functional peers verbally and in writing

  • Initiating final demands and recommend collection agency / legal partner placement

  • Investigating billing disputes and reconciling customer accounts / contracts with consumers, title companies, and contractors

  • Conducting monthly delinquency meetings and recommending collection strategies and document action items identified during the meetings for distribution and follow up

  • Preparing Waivers of Lien, Letters of Direction, Satisfaction of Lien Requests or other applications for payment

Essential job requirements for this collections specialist include, but are not limited to:

  • Prior experience in commercial collections and industry knowledge is required

  • Two to three years related collections experience and/or training is required

  • Bachelor’s degree preferred

  • Prior experience in commercial collections in a distributor / dealer environment is essential

  • Certification obtained through NACM or other recognized credit management program and/or education obtained through a certified Associate’s Degree program is a plus

  • Proficiency with Microsoft office products is required

  • Knowledge of Oracle and Great Plains is preferred  

  • Excellent verbal and written communication skills



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands and work environment characteristics listed in the job description are representative of the knowledge, skill, and/or ability required to successfully perform the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 



While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Time commitment required of this position will vary with the seasons. 



Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.



Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.



Pella Corporation provides a working environment free of discrimination and harassment.  Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.



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