Associate Business Analyst II - Voice and Contact Center
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB QUALIFICATIONS AND JOB REQUIREMENTS OF THIS BUSINESS ANALYST- VOICE AND CONTACT CENTER
- Bachelor’s degree or two year degree with 2 years related functional experience.
- Proficient in basic Software System Concepts
- Strong project management skills
- Ability to understand and use database concepts
- Proficient in MS Office Suite including Excel, Teams, PowerBI
- Strong written and verbal communication skills
- Experience with APIs
- Ability to travel expected: 0-15% of time
CONDITION OF EMPLOYMENT
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
EQUAL EMPLOYMENT OPPORTUNITY
Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.