Internship & Co-op




Customer Support




Do the work you're most proud of at Pella.







Administrative Assistant

Customer Service
20001518 Requisition #



This is an 18 hour a week position that performs clerical duties and administrative functions with minimal supervision as assigned by the Human Resources Manager, Plant Manager and/or Production Manager. Requires excellent Customer Service skills and the ability to work in a team environment.  The type of duties to be performed requires the ability to grasp new ideas quickly and gain an understanding of the various Pella Corporation benefits, policies, procedures and computer systems.  This person must be able to interact with all levels of management and work with various individuals within Pella Corporation via the telephone, electronic mail and written communication channels.  This position will include some exposure to confidential Human Resources information.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Work involves an understanding of the organization's policies and operations.


This individual will maintain office personal files located within the front office.


Requires an understanding of the organization's numerous benefit programs, assist employees with forms, and answer questions relating to benefits.


Completes, on a timely basis with little or no supervision, any internal or external reports on a regular basis or as assigned by the Plant Leadership team. (i.e. insurance, payroll, EEO, and manpower reports) 


Distribute monthly employee evaluations and process payroll changes on at least a weekly basis.


Shares in the responsibility of effectively carrying out all other duties and responsibilities as assigned by the Plant Leadership team.


Assist plant leadership in planning, organizing and ordering of supplies for Company sponsored activities.


Will perform receptionist duties by answering all incoming telephone calls, publish phone directories, greets visitors and applicants, distribute all mail, and post information on bulletin boards.



Assist with the steps of the hiring process and separation processes which may include contacting personal and work references during the hiring process, prepare hiring packets and information that is needed, prepare and process all paperwork and information for new hires and quits.  Key in information into the PeopleSoft HR system.  Prepare and submit any reports required for payroll and insurance.  Performs high level administrative support for plant leadership.  Performs special projects as requested. 




This job has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



One-year certificate from college or technical school; or Associate's degree (A.A.) or equivalent from two-year college or technical school; and three to six months related experience and/or training; or equivalent combination of education and experience.



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.



Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.



Word, Excel and Power Point.



None required.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.



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